Privacy Policy

Last updated: March 1, 2026

Ironveil Studios (“we”, “us”, “our”) operates the Ashen Throne game, launcher, and website (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

Account Information: When you register, we collect your username, email address, and hashed password. You may optionally provide a display name and profile preferences.

Gameplay Data: We collect game session data including server connection logs, character progression, in-game actions, and gameplay statistics. This data is used to operate the game, detect cheating, and improve the experience.

Technical Data: We automatically collect device information, IP addresses, browser type, operating system, and launcher version when you connect to our services. This information is used for security, fraud prevention, and service optimization.

Communications: If you contact our support team or participate in community features, we retain those communications to resolve your request and improve our service.

2. How We Use Your Information

• To operate, maintain, and improve the Ashen Throne game and services
• To authenticate users and secure accounts
• To detect, investigate, and prevent cheating, fraud, and abuse
• To send transactional emails (account confirmation, password resets)
• To send optional newsletters and event announcements (only with your consent)
• To comply with legal obligations
• To analyze usage patterns and improve game balance and content

3. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: Third-party vendors who help us operate our infrastructure, process payments, or provide analytics. These parties are bound by data processing agreements.
• Law enforcement: When required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

4. Data Retention

We retain account data for the duration of your account's existence and for a reasonable period afterward to resolve disputes and comply with legal obligations. Gameplay telemetry data is retained in aggregated, anonymized form for ongoing game improvement. You may request deletion of your account and associated data by contacting support.

5. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We use analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Children's Privacy

Ashen Throne is rated for players aged 16 and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receiving your data in a structured format)
• Withdraw consent for optional data processing at any time

To exercise these rights, contact us at privacy@ironveilstudios.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password and enable two-factor authentication when available.

9. International Transfers

Ironveil Studios operates globally. Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-game notification at least 14 days before changes take effect. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy inquiries or data requests, contact Ironveil Studios at:

Email: privacy@ironveilstudios.com
Postal: Ironveil Studios Ltd., Data Protection Officer — Address available upon written request to privacy@ironveilstudios.com